Jessica created the only end to end culture design
solutions firm in existence.
How did you get started?
I was working in consulting as a systems design
specialist, restructuring large organizations.
What worked and what didn’t work became obvious. And people-
centered solutions were needed.
Being an avid techy I understood the concept of user experience (UX), and figured let’s apply it to real life.
I think every experience should be optimized. Be it
employment, home, health, everything.
What has been the most challenging moment in your
There was a period of time I let bigger egos take credit
for my work. Learning to stand up for myself and my
work, as a woman and a millennial, has been really
What was the most braggable moment?
Bringing a company from under 10% engagement to over
97% in three months was pretty incredible. I usually work
with large organizations where the change is slow. But
with a small one, you can really scale up employmentUX
What would you say is your biggest weakness?
I really wish I didn’t use alcohol to relax after a long day.
I’m looking for alternative solutions to that. Currently
drinking bone broth at night, while dreaming about
And your greatest strength?
My brain just never stops.
What was the greatest lesson you’ve learned from a
Assuming people know anything. Never ever assume.
What do you love most about what you do?
I don’t separate work and the rest of life, I’m always
going on all fronts: health, work, everything. I could never
imagine having that separation that people with an office job have. I’m so grateful I can do what I love from
What’s the best piece of advice you’ve ever received?
Build your personal brand.
How do you define happiness?
When life is just flowing and you’re not thinking about the
What book are you currently reading?
Hit Refresh by Satya Nadella
What’s a personal habit that you believe contributes to
GRIT! You’re going to fail. Learn not only to accept it, but
don’t even think about it. Just keep moving.
Have you done any collaboration?
Everything I do in my work and life is extremely
collaborative. It’s such an advantageous way to work.
One person I would like to collaborate with and haven’t
yet is Verne Harnish. I was recently at an event with him
and he stood out as someone with a perspective I’d like
to learn from.
For more on Jessica’s work check out jessicahiggins.co/